Refund Policy

REFUNDS & REPLACEMENTS

Any claims for misprinted/damaged/defective items must be submitted within 25 days of receiving the product:

• For packages lost in transit, all claims must be submitted no later than 25 days after the estimated delivery date. 
• Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you or your customers notice an issue with the products or anything in the order that seems to be out of place, contact us and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 5 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

REPLACEMENT/REFUND EXEMPTIONS

Vitaetic will not grant a refund, credit your account, or replace a produced product in case of:

• Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
• Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself.
• Rejected order - If you return your package due to rejecting the order, Vitaetic will not issue a refund. So if you order your package, you can’t cancel the order and get a refund.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, keep in mind that there is often some processing time before a refund is posted. In doubt you can always contact us at vitaetic@gmail.com or send us a Instagram DM @Vitaetic.